Adhering to the service tenet of "Integrity, Innovation, Harmony, and Win-win", We have established a complete one-stop procurement and comprehensive solution service system.
1.How long will the machine be sent out?
We usually deliver the machine within 3-5 working days after receiving full payment. We will also inform you of the specific shipping schedule according to your designated seaport.
2.What kind of transport can be available?
We offer multiple shipping options: LCL/FCL by sea, international express (DHL, TNT, FedEx, etc.), air freight, or you can arrange your own shipping agent in China.
3.How long is the guarantee?
We provide a one-year warranty for the machine, which covers all non-human damage factors.
4.What should we do when having some problems during using?
If you encounter any issues during operation, we will provide an English user manual and customized troubleshooting videos. If necessary, we can also dispatch our technicians to your factory for on-site support.
5.How will the machine be repaired if there are faults, and what is the warranty?
Our engineering team will first send operation guidance videos to help you resolve the problem remotely. For any damaged spare parts within the warranty period, we will provide free replacement parts.
6.How can I install the machine and get training services in my country?
The machine will be fully assembled and tested before delivery, so you will receive a ready-to-use finished product. We will also provide comprehensive operation and training videos to guide your staff. Anyone can install and operate the machine with ease.
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